PRIVACY POLICY

PERSONAL DATA

Any personal data collected when you enrol to participate in one of our classes, register via our website, or use our online services is used only by us for essential communication, in accordance with our contractual obligation to you as a Pilates studio.  

As part of our business activities, we do employ appropriate direct marketing from time to time, such as sending a newsletter designed to enhance your experience and highlight the services we offer. 

We do not share your data with third parties at any time.

In this document, FORMAE PILATES sets out its privacy policy and explains how it secures and uses personal data in line with its business practices.

HOW WE COLLECT YOUR DATA
At the point of registration, FORMAE PILATES collects your name, email address and other relevant personal data such as phone number, postal address, emergency contact, referral type, date of birth and only relevant medical and musculoskeletal history to carry out basic communication, fulfil bookings, give you the best service and to safeguard your health and wellbeing to ensure classes are appropriate to you.

At the studio, your personal data is used by our personnel only for essential communication regarding your bookings, purchases, reminders, class changes, class cancellations and emergencies.

Any payment made through our website is handled by a separate, secure and certified service provider, Stripe, which exceeds industry standards.

FORMAE PILATES does not store specific customer payment information, either digitally or in paper form, and all payment information is encrypted.

Stripe is SSL (Secure Sockets Layer) protected.
This means that both you and your customer’s information is securely transmitted throughout the entire payment process.

Stripe is PCI compliant.
As a PCI Service Provider Level 1, Stripe offers the highest possible level of payment processing security. 

Stripe is encrypted.

This ensures the security and integrity of information through encrypting all credit and debit card numbers. 

We ask clients to complete an enrolment and medical form when they first register with our online booking site. This is required by our insurance company and provides the essential information required to work within our professional and studio guidelines. 

We are required by law to keep client records for seven years after the last visit. These records are kept securely online.

HOW WE USE YOUR DATA
We use email and SMS (text) as the primary form of communication with you if you are an existing customer. We also periodically send general email newsletters, as well as information about the products and services we offer, to both existing and former customers, or to those who have directly enquired about our services. You have the right to opt out of these at any time.

We may use your information for the following purposes:

• In the normal course of our business, to allow us to register you to provide our services;
• to allow us to manage your class bookings on the basis that processing is necessary to perform our contract with you to provide our services;
• to validate your information to check that the data we hold about our customers is accurate, consistent and up to date on the basis that processing is necessary to perform our contract with you to provide our services;
• to comply with any legal obligations to which we are subject
• to periodically check that the personal data  we store for you is accurate

HOW WE SHARE YOUR DATA
The information and data we collect is important for us and we would not want to share this with anyone else unrelated to or unemployed by FORMAE PILATES and its business practices. Unless we have your express consent, we will never disclose, rent, trade or sell your personal data to any third parties for their marketing or mailing purposes.

HOW WE PROTECT YOUR DATA
Our staff are trained to protect your digital and paper data using our secure systems.

We do not share your information with any third party. If you are under the care of another practitioner, be that a doctor, other healthcare professional or complementary therapist, we will ask that you pass on any relevant information, rather than us speaking to them directly, unless both parties have your express permission.

We will treat all your information in strict confidence and endeavour to take all reasonable steps to keep your personal information secure once it has been transferred to our systems. 

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorised access, alteration, disclosure, or destruction of your personal information and data stored on our IT systems, the website, and associated databases.

YOUR RIGHT TO OPT-OUT OF DIRECT MARKETING AND PROMOTIONS
We provide an opt-out for marketing emails and invite prospective customers to opt in to our newsletters and information via a secure form on our website and during the registration process. At any time, you can opt out of these communications if you don’t wish to be kept updated.